TERMS and CONDITIONS


GENERAL

  • Download the Conditions of Carriage for complete details.

BAGGAGE

  • Each passenger may carry the following items free of charge:
  • One (1) Personal item which is no larger than 18” x 18” x 8” and does not exceed 20 pounds. This will be the only item allowed in the aircraft cabin.
  • One (1) Carry-On Bag which may be no larger than 22” x 14” x 9” and does not exceed 50 pounds.
  • One (1) Checked Bag which may be no larger than 27” x 14” x 38” and weighing no more than 50 pounds.
  • Check the TSA Website for restricted items.

BOARDING

  • Passengers not checked in 60 minutes prior to boarding may forfeit their seat.
  • Check in closes 30 minutes prior to departure time.

FARES 

Non-Refundable Tickets

  • Changes made more than 24 hours prior to date and time of travel will incur a $35.00 change fee per passenger, per reservation, per transaction.
  • Changes made less than 24 hours prior to date and time of travel will incur a $69.00 change fee per passenger, per reservation, per transaction.
  • Tickets are non-transferable.
  • Fares and rules are subject to change without notice.
  • If you do not arrive at the boarding gate by the boarding deadline, the full fare will be charged and you will not be entitled to a refund.

One-Time Refundable, One-Time Changeable Tickets

  • As per the following criteria, passengers may make one (1) change to the date or time in their reservation or request a refund.
  • All requests must be submitted through our Refundable Ticket Request Form to be processed by a Customer Service Agent at time of request.
  • Only fares for services to be rendered by Air Choice One will be refunded.
  • Please view our Conditions of Carriage for more information about One-Time Refundable, One-Time Changeable Tickets.

 

Senior Fares and Promotions

  • Senior fares and Promotional fares are non-refundable.
  • Changes made more than 24 hours prior to date and time of travel will incur a $35.00 change fee per passenger, per reservation, per transaction.
  • Changes made less than 24 hours prior to date and time of travel will incur a $69.00 change fee per passenger, per reservation, per transaction.
  • Tickets are non-transferable.
  • Fares and rules are subject to change without notice.
  • If you do not arrive at the boarding gate by the boarding deadline, the full fare will be charged and you will not be entitled to a refund.

 

For reservations made through Air Choice One’s reservations office, city ticket offices, and airports, you may obtain a refund, without penalty, within 24 hours of the purchase, even for non-refundable.  Any changes to the actual itinerary (e.g. new or different city) by the customer may result in a change in the fare.

RESERVATIONS

  • We, or our authorized agent, will record your reservation(s). With your consent, we will provide you with written confirmation of your reservation(s) via e-mail. Certain fares have conditions that limit or exclude your right to change or cancel reservations.
  • Passengers weighing from 350-400 pounds are required to buy an additional seat on our aircraft. Passengers weighing 400 pounds or more will not be permitted to board our aircraft as weight and balance of our aircraft is a very important factor for the safe execution of every flight.

IDENTIFICATION 

All Passengers

  • All furnished identification must be current and in the name of the passenger; common abbreviated names (for example, Beth for Elizabeth, Chuck for Charles, Kathy for Kathleen, Bill for William, Sue for Susan, and Stan for Stanley) are acceptable.
  • Xerox, faxed, email and/or electronic copies are not an acceptable form of identification.
  • Weapon permits are not an acceptable form of identification.
  • Shot records are not an acceptable form of identification.

 

Passengers Eighteen (18) years of age and over

  • One (1) piece of valid, government-issued photo identification, or
  • Two (2) other pieces of identification, at least one (1) of which must be issued by a government authority (for example, birth certificate or social security card)

 

Passengers Seventeen (17) years of age and younger

  • One (1) piece of valid government-issued identification (for example, birth certificate, state issued ID, social security card, driver’s license or passport), or
  • One (1) piece of school issued identification is accepted for elementary, intermediate, high school and college students only

Air Choice One recommends all passengers carry their government issued identification containing their date of birth, as Air Choice One reserves the right to request proof of age for all passengers. 

PRIVACY

  • The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch-list screening, under the authority of 49 U.S.C. Section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560.
  • You may also provide your Redress Number, if applicable. Failure to provide this information may result in denial of transport or denial of authority to enter the boarding area.
  • TSA may share information you provide with law enforcement, intelligence agencies, or others under its published system of records notice.
  • For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Website.

MINORS

  • Children up to two (2) years (24 months) are able to sit on the lap of their parent or guardian and fly for free. If you want to place your child in a safety seat you must purchase a ticket at full price for that child. The safety seat must also be in compliance with the rules and restrictions of the DOT. Proof of age may be requested of a child passenger. Parents of infants who are less than 14 days old may be asked to supply a physician’s note, prior to boarding, stating the approval of such travel due to the passenger’s age. Some destinations may require a payment of taxes or fees for an infant passenger and ACO will collect these fees or added charges. Please view our Conditions of Carriage for more details.
  • If a passenger is age 5-12 and traveling without a parent or legal guardian then they must be classified as an Unaccompanied Minor (UM). A parent or legal guardian must fill out the UM Form upon check-in and follow the rules and procedures described in Air Choice One’s UM policy. Although not required by ACO, parent or guardian may request UM service for unaccompanied minors age 13-17 at their discretion.

Children under the age of 18 may travel unaccompanied on Air Choice One only under the following conditions:

  • UM’s may not fly on the last flight of the day departing from the passenger’s city of origin – no exceptions.
  • UM’s are required to have identification and/or proof of age.
  • No child(ren) under age five (5) will be accepted for unaccompanied travel.
  • Child(ren) age 5-12 must travel as a UM, if unaccompanied by a parent or guardian.
  • UM’s may travel on non-stop flights only, no multi-segment flights – no exceptions.
  • UM’s may not connect to/from other airlines – no exceptions.
  • ACO will not connect/escort any UM to or from a flight with another airline.
  • The parent/legal guardian of the UM must complete the UM form before check-in at our station.
  • Each UM must be escorted by a parent/legal guardian through boarding and upon exiting.
  • Each UM must be at the proper maturity level to conduct themselves respectfully on the aircraft with limited supervision by our crew.
  • Each UM must wear ACO issued identification the entire flight, identifying themselves as a UM.
  • UM’s must pay the applicable UM Service Charge*; in addition to the required normal travel fares paid at the time their reservation was made. (*UM Service Charge of $200/hour will apply in the event parent/legal guardian is not present to conduct and/or accept physical custody transfer of the UM prior to boarding or upon arrival at destination airport.)
  • A parent or guardian who has been identified for the destination point prior to the boarding of the aircraft on the UM form must present themselves at our gate at least 30 minutes before the scheduled arrival time of the UM’s flight.
  • All parents/guardians releasing or receiving the UM must present a valid driver’s license, state ID, or passport to an ACO agent before release of UM. The driver’s license, state ID, or passport number presented at the final destination of the ACO flight must match the ID number listed in the UM document prior to boarding.

ANIMALS

General

ACO has the ability to carry animals. YOU MUST NOTIFY ACO IF YOU WILL BE CARRYING AN ANIMAL AT LEAST 24 HOURS PRIOR TO YOUR SCHEDULED FLIGHT. If we agree to carry your animal, they will be carried subject to the following conditions:

  • We will accept one (1) live animal per flight. Multiple live animals are not permitted on our aircraft. All animals will be subject to a space available policy and will be based on a first come, first served basis. Pet reservations are highly recommended.
  • All animals must be accompanied by a human passenger.
  • The largest pet carrier we can accommodate on our aircraft measures at 27’’ x 20’’ x 19’’. Pet carrier must be leak-proof and well ventilated.
  • All animals must be 35 pounds or less to be considered for carriage on our aircraft.
  • You must ensure that animals are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which they will not be accepted for carriage. If proper papers are not available prior to boarding, ACO has the right to deny the boarding of your animal.
  • An animal that is properly crated must be able to stand in the carrier.
  • Applicable pet fee is required before boarding of pet.
  • Pets are subject to a $25.00 fee.
  • Carrier will not transport pets in the aircraft cargo compartments.
  • Certain unusual animals/reptiles which pose unavoidable safety and/or public health concerns, such as snakes, other reptiles, rodents, and spiders, will not be accepted for transport by Air Choice One.
  • Air Choice One reserves the right to deny the carriage of any animals at any time. Carrier retains the right, at any time to refuse to transport any pet that exhibits aggressive behavior.
  • Pet must be healthy, harmless, inoffensive, and odorless and require no attention during the flight.
  • Dogs and cats must be at least eight weeks old for travel and must be able to travel.
  • Pregnant animals past 45 days of gestation are not allowed on board carrier.
  • Air Choice One allows carriage of one (1) animal per flight.
  • Please check with other carriers if making a connecting flight for the policies and procedures of that carrier, ACO is not liable for the policies and procedures of another carrier.

 

Service Animals 

ACO accepts fully trained dogs and service animals. Service animals that are accompanying a disabled passenger or government official will be carried at no additional charge to the customer.

ACO can only carry one (1) live animal per flight. Service animals will be accepted on a first-come, first served basis. In the event of two animals present, we will accommodate subsequent passenger(s) on the next available flight(s) with human passenger. Service animals must meet the following conditions:

  • A service animal must be identified as such. Acceptable evidence includes identification cards, other written documentation, and presence of harnesses, tags or the credible verbal assurances of a qualified individual with a disability using the animal.
  • Service animals must be controlled by the passenger traveling with the animal.
  • If the animal cannot be controlled, ACO reserves the right to refuse the boarding of this animal.
  • Service animals must be restricted to the passenger’s area and must not invade the area of another passenger.
  • ACO passengers who are traveling with a service dog will not be seated near the exits for the safety of all passengers. We must ensure that all aisles and exits are not blocked in the unlikely event of an emergency.
  • Passengers who want to travel with an animal that is used for emotional support must provide to ACO documentation from a licensed mental health professional stating the animal is indeed needed for the service of a passenger. The documentation must be dated within a year of the scheduled travel date.
  • Assistance animals in training will not be accepted by Carrier for transport.

All animals traveling are the full responsibility of the accompanying passenger. ACO is not responsible for the behavior of any animal on board our aircraft. 
 

FIREARMS AND AMMUNITION

  • Firearms and ammunition, other than for hunting and sporting purposes are prohibited from carriage as baggage. At our sole discretion, we may permit the transportation of firearms and ammunition for hunting and sporting purposes provided that our rules for such transportation are adhered to strictly. You must call 866-435-9847 in advance to notify us of your intent to transport a firearm and/or ammunition.
  • Firearms that are unloaded and locked inside a hard-sided case may be carried as checked baggage. All firearms checked in this manner must be declared unloaded and attested to by signing a written declaration at the check-in counter.
  • Ammunition must be securely packed in fiber (such as cardboard), wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition. Ammunition must not exceed 10-pounds. Firearm case cannot be larger than 36″ X 14″ X 4 ½″. Exceptions to this would be FBI, Secret Service, LEO, FFDO and FAM.

 

Locations Served and Contact Information 

 ·      Air Choice One Reservations 
Phone:  866-435-9847

 ·      BRL - Southeast Iowa Regional Airport 
2501 Summer Street, Burlington, IA 52601 

·        DEC - Decatur Airport 
910 South Airport Road, Decatur, IL 62521 

·        FOD – Fort Dodge Airport

1639 Nelson Avenue #2, Fort Dodge, IA 50501

·        IWD - Gogebic-Iron County Airport 
N11800 Skyway Lane, Ironwood, MI 49938 

·        JBR - Jonesboro Municipal Airport 
4027 Lindbergh Drive, Building 12, Jonesboro, AR 72401 

·        MCW - Mason City Municipal Airport 
9184 265th Street, Clear Lake, IA 50428 

·        MKL - McKellar–Sipes Regional Airport

308 Grady Montgomery Drive, Jackson, TN 38301

·        MSP – Minneapolis – St. Paul International Airport

4300 Glumack Drive, Minneapolis, MN 55111

Terminal 1 – Lindbergh, Gate B15

·        ORD - Chicago O’Hare International Airport 
10000 Bessie Coleman Drive, Chicago, IL 60018 
Terminal 3, Gate L-11A

·        STL - St. Louis Lambert International Airport 
10701 Lambert International, Saint Louis, MO 63145 
Terminal 1, Gate C1